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We find that trainers working within large organizations can sometimes feel discouraged and worn down due to a big workload and low motivation among the people they train. Refresher courses are not popular. Work piles up on the desk while employees feel that they already know the material, or don’t need it. Resistance and resentment can be difficult to deal with in the classroom. The group in Juneau was intimately familiar with these problems and many had lost their zest for being trainers.
Addressing the above issues was actually not that difficult. Humans are motivated by being positively involved and challenged. The idea that the trainer needs to do all the work and all the talking is common but a misperception. The more participants in a training do and say themselves, the more they will learn. Whoever does the most talking will learn the most. And the motivation barometer will steadily go up.
In the case of a refresher course, typically people with varying levels of knowledge and skill will show up. Getting the more experienced people involved in a supportive role and giving them a chance to share their knowledge in various ways with the less experienced in the group, will catapult the energy of the training to new levels.
Next time you plan a training, plan less for yourself and more for the group. Become participant-centered. Let them create their knowledge rather than passively consuming information. Design activities accordingly. It will make all the difference like it did for our client in Juneau, Alaska. For training classes in Alaska, or other locations in the United States, contact us at 1-800-697-9910.
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